April 22, 2023
Case Study
Small Care Home Group
When you redecorate your house, you quickly get used to your new environment. Sometimes it takes a visit from a friend you haven’t seen for 6 months to remind you that, yes, you spent a lot of time and effort finding the right curtains to match your sofa.
The same principle applies to mock CQC inspections. When you live and breathe your business, you simply don’t see it the same way as someone who’s just walked in the door.
While it feels great to be complimented on your great taste 6 months after redecorating, it doesn’t feel so good if that same friend spots a stain on the rug that you’ve stopped noticing.
Luckily, we’re not all rating each other on interior design. What you are being rated on, however, is your care business. Specifically, how safe, effective, caring, responsive and well-led it is.
Identifying opportunities to be Outstanding
A mock CQC inspection is carried out by a current or former inspector. They’ll use the latest methodology and criteria to assess your business in line with CQC requirements – ie against those five quality statements.
They gather evidence based on client experiences, feedback from your team and other stakeholders, observation, paperwork and process reviews.
CQC inspectors play a vital role in keeping vulnerable people safe and setting high standards for care. Naturally, that’s something they take very seriously. But if you’re focused on managing your team and taking care of clients, it can be hard to know whether you’re ticking all the boxes that the CQC will look at.
That’s why a mock inspection is a great way to benchmark your business and find out how you’d be rated if the inspection was done today. Your inspector will highlight what you’re doing well so you can keep doing it, and find opportunities where you could improve your service.
If you’re aiming for Outstanding, don’t risk missing out when it’s so quick and easy to arrange a mock CQC inspection and find out if you’re on track.
What to do if you get a low rating
Your friend has spotted the stain – and what’s worse, it’s even bigger than you thought! Fear not. We don’t leave you high and dry after a mock CQC inspection. We can match you with the person with exactly the right knowledge to deal with that particular stain.
Most care providers don’t have the budget for a full-time quality team – and if they did, they’d probably spend it on more front-line carers – but with Kata Care Solutions, you don’t need one. Think of us as your virtual quality team as and when you need us.
Our care quality consultants will create a bespoke action plan to address any areas of concern and help you establish best practices long before your real inspector comes a-calling.
If you’ve already had a disappointing inspection, we can also work with you to turn things around as quickly as possible. And don’t worry, we’ll be helping you to establish a repeatable framework and navigate any complex paperwork or ambiguous wording so you feel completely confident that you’re on the right path in the future.
So, if you don’t have any further questions, all that’s left to do is book your mock CQC inspection and get your care business on the journey to Outstanding.