From ‘requires improvement’ to ‘good’ with a mock inspection

When you know you’re due for a CQC inspection, living with the uncertainty of not knowing how you’ll rank can be incredibly stressful. One homecare provider had been rated as ‘requires improvement’ at their last inspection. The team had taken major steps to improve the quality of care, but didn’t know if they’d done enough.

We sent a mock CQC inspector who spent two days carrying out a full service audit. They put together a report and action plan, recognising where services were better and identifying areas that could still be improved.

Knowing that the next real inspection was imminent, we provided support under tight timelines to make the improvements outlined in our report. Following the real inspection, the homecare provider was thrilled to achieve a ‘good’ overall rating and confident they knew how to maintain it.